- Is the DEWA deposit for each apartment paid by the building owner or the unit owners/tenants?
At the time of registering the main meter with DEWA, the building owner will be requested to pay a deposit of AED 1000 for each unit (flats/shops) and an allocated amount (to be advised by DEWA to the owner at the time of registration, different for each building) for the main meter.
DEWA will not set up electricity meters for units for which the AED 1000 deposit has not been paid. If there are already electricity meters installed, DEWA will disconnect the electricity of any unit for which the AED 1000 deposit has not been paid and there will be reconnection charges.
Therefore, only units with deposits will have electricity meter/electricity connection, the rest will not.
The Building owner must urge unit owners/tenants to register with DEWA and pay a deposit of AED 1000 in order for the building owner to be able to reclaim the deposit initially paid for the flats/shops from DEWA. Otherwise, if possible, the Building Owner could request AED 1000 from unit owners (or ask them to go to DEWA) and directly register the units in their (unit owner's) name.
- Is there a master key for all the apartments in the building in case of emergency?
There is no master key for all apartments. One set of keys, consisting of one main entrance key and one janitor room key (or key box) will be held by the Security Team on site in case of emergency and another set with the Facility Management Team for regular maintenance. Unit owners/tenants are responsible for the keys of the individual flats.
- When do we start paying the service charges?
Owners need to pay the building service charges prior to handover date. (Service charges are payable yearly, the start date commences on the handover date.)Please contact the Nakheel’s Contact Center on 04-3903333 or E-mail:info@nakheel.com
- What is included in the service charges?
The Service Charges are calculated as per saleable (net) area of each unit based on sq.ft.
It covers the Annual Maintenance, which includes Preventive Maintenance, Periodical Maintenance and on call services for the following:
• Community Facilities
• Equipment & transport
• Irrigation & Fire
• Landscaping
• Pest Control
• Potable Water
• Roads
• Security
• Sewerage
• Storm water
• Street Lighting
• Waste removal
Community Management & Administrative expenses
- Is the owner allowed to make any changes to the internal and external structures of the building?
For internal changes you first have to obtain a No Objection Certificate from NAM and then approval from JAFZA. Please note that all external changes are not allowed. For further information please contact the Planning & Modification Department on 04 390 3333 or E-mail:propmodifications@nakheel.com
- If unit owners are (non UAE residents) out of the country and they/or their tenants need to register with DEWA, what is the procedure?
Owners would need to contact the Handover Team in "Discovery Gardens Management Office", who will prepare a letter addressed to DEWA. For further information please contact the NAM Customer Care Centre on 800 6267 or E-mail:nam@nakheel.com
- How can the owner obtain UAE Residence Visa through his property purchased from Nakheel?
Owners would need to contact Nakheel’s Contact Center on 04-3903333 or E-mail:info@nakheel.com
- How can the owner obtain information regarding Trade Licenses for shops?
Owners can contact the NAM Customer Care Centre on 800 6267 or E-mail: LicenseNOC@nakheel.com for information related to Trade.
- How can the owner/tenant obtain information regarding the connection of Telephone, Internet, and TV Packages?
Owners should contact the Du call center on 04-3910000 or 800 9338 www.du.ae
- Can satellite dishes be installed in DG?
Satellite dishes are not permitted in DG.
- How can the owner/tenant obtain information regarding gas connections?
Owners should contact the Lootah Gas call center on 800 5224
- When will the buildings be handed over?
Upon receipt of the Notice of Completion. Owners can contact the Handover Team for specific dates & site visits. For further information please contact Nakheel’s Sales Centre on 04 390 3333 or E-mail:info@nakheel.com
- What is the property handover process?
Once Notice of Completion is issued and the building owner/representative completes all the requirements with Customer Service Department and they issue the No Objection Certificate, building owner/representative can call the handover team to book a handover appointment and the handover takes approximately one hour.
Final Handover occurs between Handover Team and owner or representative of the owner (power of attorney & passport copy is requested from representative) at Gardens Furnished Apartments Building 5 next to Ibn Battuta.
- What will owners receive when they take handover of their properties?
Upon taking handover of buildings, owners will receive:
• Handover File
• Keys
• Resident's manual
- 14. When can a building owner go for a site visit? When can an owner arrange to snag the building?
Once the building owner has received the Notice of Completion they are entitled to two site visits up to the handover date, during this time the building can be snagged.
The owners can arrange to snag the building after the Notice of Completion has been issued. Please note that snag list has to be submitted within one month of the handover date.
- Will the contractor deal with the snagging list prior to handover?
The contractor will only attend to the major snags prior to handover and the minor snags will be rectified during the Defect Liability Period (DLP).
For any snags after the handover, owner/tenant is advised to log the “snags and service request” through Nakheel Asset Management (NAM) Customer Contact Centre on 800 6267 or E-mail:nam@nakheel.com. This ensures that all items are recorded in the system and the contact center agent will create a service request number in order for the owner/tenant to be able to track the request easily & efficiently.
- What services are carried out during the DLP?
Once the building is handed over to the owner, the 12 months Defect Liability Period takes effect.
During this period the contractor is responsible for attending to any defects which have become apparent, other than user-inflicted damage or wear and tear. The end-user may report such defects to NAM Customer Contact Centre on 800 6267 or E-mail:nam@nakheel.com
- Does NAM offer building insurance policies?
Yes, covering risks including fire, theft, lighting, explosion and all allied perils including flood cover along with Public Liability insurance for all the common areas in and around the building premises. Only the individual units would need to arrange for their own personal contents cover. For further information please contact NAM Customer Contact Centre on 800 6267 or E-mail:nam@nakheel.com
- How can I pay for the insurance cover?
The insurance premiums can be added to the service charges for the building. The premium calculation will be based on the building type & value and would be charged on a pro rata basis from the date of the handover up to the expiry date of the policy. For further information please contact NAM Customer Contact Centre on 800 6267 or E-mail:nam@nakheel.com
- Do you have units for leasing?
Please contact NAM, you can register by calling the NAM Customer Care Center on 800 6267 or by visiting the NAM Leasing & Property Management Office. NAM Leasing & Property Management Office is open Sundays to Thursdays between 7.30am and 3.30pm. The NAM Leasing & Property Management Office is located on the Ground Floor at Jebel Ali Gardens, Gardens furnished Apartments (GFA) Building 8 04 364 4000
- Are there any recreational facilities in DG?
Sporting facilities at DG include tennis, basketball and volleyball courts. A football pitch, gymnasiums and cycling and walking tracks.
- Do you have units for sales?
At the moment we do not have any units for sale, however, please contact Nakheel sales center at 04 390 3333 or email info@nakheel.com or register your interest in Nakheel website at http://www.nakheel.com/Register_Now/
- Can I register my name for future launches? Yes. How can I register?
Contact Nakheel call center at 04 3903333 or register at http://www.nakheel.com/Register_Now/
- Can I register the units with Nakheel?
Yes for the Customer (through the building owner) and again Yes for the building owner (as part of his obligation in the contract)
- When can I get the title deed?
After completion and possession of the property.
- Do you have any insurance policy?
In respect of the insurance, Nakheel Asset Management obtains a wide cover for Property all risks including fire, theft, lighting, explosion and all allied perils including flood cover along with Public Liability insurance for all the common areas in and around the building premises. Only the individual units would have to arrange for their own personal contents cover.
- How do I pay for the insurance cover?
The premiums will be charged along with the service charges for the building. The premium calculation will be based on the building type & value and would be charged on pro rata basis from the date of handover up to the expiry of the policy.
- Is the property provided with the electro-mechanical goods (Fridge, Stove, etc…)
No
- What are the payments required before the handover?
• Final Installment (10% of the building price).
• Service Charge payable for 1 annum advance
• Insurance of the building.
• Land Registration.
- What is the procedure for mortgage?
For customer: make sure that the building owner is up-to-date with the payments to Nakheel and has signed the Sub-Developer Agreement with Nakheel to allow his customers to take finance. For BO: just approach the bank and submit the application for registration of the finance with Nakheel. He should ensure that the bank has signed up the Cooperation Agreement with Nakheel.
